The first job I had as a software engineer was at a trucking company that had a desktop Swing application. If an exception happened, the user would get a pop-up with buttons to email support the stack trace or cancel. The email went to all the IT staff and someone would usually reply within an hour, often with a fix.
The engineering work was atrocious looking back. I probably fixed 50 random NullPointerExceptions in my 3 years there this way. But, it was one of the most productive places I've worked at because everything was done simple and there were no barriers between users and developers.
The engineering work was atrocious looking back. I probably fixed 50 random NullPointerExceptions in my 3 years there this way. But, it was one of the most productive places I've worked at because everything was done simple and there were no barriers between users and developers.