Comment by paxys

It isn't surprising at all. There's a reason why tech companies have insanely large engineering teams even though it feels to an outsider (and inept management) that nobody is doing anything. It takes a lot of manpower and hours to keep a complex system working and up to date. Who validates the backups? Who writes the wikis? Who trains new hires? Who staffs all the on-call rotations? Who organizes disaster recovery drills? Who runs red team exercises? After the company has had repeated layoffs and fired, outsourced or otherwise pushed out all this "overhead" eventually there's no one remaining who actually understands how the system works. One small outage later, this is exactly the situation you end up in.