> I have to wonder if anyone likes flat user interfaces or just user studies are broken.
I don’t have any experience in running user studies, but it sounds difficult separate the momentary frustration and drop in efficiency that a change in _familiarity_ brings from an actual difference in long-term _usability_. Do you know if the user survey the consultancy did tried to account for this?
I don’t have any experience in running user studies, but it sounds difficult separate the momentary frustration and drop in efficiency that a change in _familiarity_ brings from an actual difference in long-term _usability_. Do you know if the user survey the consultancy did tried to account for this?