Their support department must be quite understaffed too and heavily amplified by AI. I've had multiple lengthy interactions with them since Sunday due to a bug that has lost me money (yes literally, see [1]) and I am saddened by the low quality of their responses.
First time I run into an AI-replaced-humans wall, and it gives me a very uneasy feeling for the future.
[1]: Sent 0.05 BTC from personal wallet, Coinbase acknowledges transaction, blockchain confirms transaction, two days later transaction disappears from the Coinbase UI, I now have no money and no coins.
I wish shibboleths were real (https://xkcd.com/806) so that I could stop wasting time with chatbots and would instead be able to file a bug on Coinbase and get to someone who would read logs.
First time I run into an AI-replaced-humans wall, and it gives me a very uneasy feeling for the future.
[1]: Sent 0.05 BTC from personal wallet, Coinbase acknowledges transaction, blockchain confirms transaction, two days later transaction disappears from the Coinbase UI, I now have no money and no coins.
I wish shibboleths were real (https://xkcd.com/806) so that I could stop wasting time with chatbots and would instead be able to file a bug on Coinbase and get to someone who would read logs.