Comment by llm_nerd

The user is complaining that the app isn't using the proper APIs. For instance in the case of the "exactly" guy, the app would use structured storage APIs to let the user grant permissions to backup their WhatsApp folder. Instead of fixing their app the company instead whines to the press and gives technically nonsensical rationale for why they can't just do the work necessary because "we did it this way before and they let us for a while, so..."