I'm listening to hold music right now, 30 minutes into my attempt at cancelling 3mbps home DSL service (not a typo), for which the price has crept up to $71 USD/mo.
I first spoke with a customer service agent whose accent I couldn't understand very well. I have him ALL my account information. He mumbled something about being unable to forward me to the actual customer service agent (then what is your role, dude?), then came back on and said he couldn't forward me and so I would have to call them myself.
He gave me the same number I had already called. I pointed this out to him and he gave me some other number, which is where I'm listening to on-hold music now.
Right now the on-hold music is interrupted to sell me shit.
I first spoke with a customer service agent whose accent I couldn't understand very well. I have him ALL my account information. He mumbled something about being unable to forward me to the actual customer service agent (then what is your role, dude?), then came back on and said he couldn't forward me and so I would have to call them myself.
He gave me the same number I had already called. I pointed this out to him and he gave me some other number, which is where I'm listening to on-hold music now.
Right now the on-hold music is interrupted to sell me shit.