Is it just me who thinks this article is silly? The entire point of it seems to establish causation that removing digital friction increases friction in the real world.
But they barely manage to do this, they just have a single example of their flight being delayed repeatedly over and over. You'd think if this was an actual phenomenon they could come up with lots of examples and not need to keep repeating themselves.
I can think of obvious and damning counter examples, too. In China their physical infrastructure massively improved during the same period they got access to smart phones and unlocked the digital world. Contactless payments, including Google and Apple Pay, along with apps like Monzo to easily send money to friends have rendered cash obsolete where I live (London). I have an app that connects to my automatic cat feeder so I no longer need to feed my cat 3 times a day. She still loves me, sits on my laps and purrs all the same.
Am I missing something or is the central point of the blog that digital frictionless increases real world friction obviously untrue?
But they barely manage to do this, they just have a single example of their flight being delayed repeatedly over and over. You'd think if this was an actual phenomenon they could come up with lots of examples and not need to keep repeating themselves.
I can think of obvious and damning counter examples, too. In China their physical infrastructure massively improved during the same period they got access to smart phones and unlocked the digital world. Contactless payments, including Google and Apple Pay, along with apps like Monzo to easily send money to friends have rendered cash obsolete where I live (London). I have an app that connects to my automatic cat feeder so I no longer need to feed my cat 3 times a day. She still loves me, sits on my laps and purrs all the same.
Am I missing something or is the central point of the blog that digital frictionless increases real world friction obviously untrue?