Customers don't actually want to do the work of their vendors. I don't want to scan my own groceries at a supermarket, or check myself in for a flight (if checking backs, or traveling internationally anyway). If I wanted to be doing that kind of work, I'd get a job at a supermarket or an airline.
Customers don't actually want to do the work of their vendors. I don't want to scan my own groceries at a supermarket, or check myself in for a flight (if checking backs, or traveling internationally anyway). If I wanted to be doing that kind of work, I'd get a job at a supermarket or an airline.