There's a huge assumption in your comment -- that having 100,000 employees necessarily guarantees (or even makes likely) that you will have some human to help you.
More likely, those 100,000 humans are mostly working on sales and marketing, and the few allocated to support are all incentivized to avoid you, and to send you canned answers. A reasonably decent AI would be better at customer support than most companies give, since it'll have the same rules and policies to operate with, but will most likely be able to speak and write coherently in the language I speak.
There's a huge assumption in your comment -- that having 100,000 employees necessarily guarantees (or even makes likely) that you will have some human to help you.
More likely, those 100,000 humans are mostly working on sales and marketing, and the few allocated to support are all incentivized to avoid you, and to send you canned answers. A reasonably decent AI would be better at customer support than most companies give, since it'll have the same rules and policies to operate with, but will most likely be able to speak and write coherently in the language I speak.