For uber you don't need a rating at all. The tracking system knows if they were late, if they took a good route and if they dropped you off at the wrong location.
Anything really bad can be dealt with via a complaint system.
Anything exceptional could be asked by a free text field when giving a tip.
Who is going to read all those text fields and classify them? AI!
Anything really bad can be dealt with via a complaint system.
Anything exceptional could be asked by a free text field when giving a tip.
Who is going to read all those text fields and classify them? AI!