Anomaly detection: business metrics vs. system metrics?
Recently, I ran into someone at a conference who had a major incident: a config change caused a revenue drop. Their RED/system metrics didn’t catch it because they were all static-threshold alerts and siloed from the business signals, so engineers didn't discover the actual revenue impact until much later.
What may have been helpful is anomaly detection directly on their business metrics — with system metrics helping explain root cause but only when real customer/business impact is detected.
Curious to hear: How much does your org prioritize monitoring business metrics (not just System metrics)? If you do, what tools do you use?
What may have been helpful is anomaly detection directly on their business metrics — with system metrics helping explain root cause but only when real customer/business impact is detected.
Curious to hear: How much does your org prioritize monitoring business metrics (not just System metrics)? If you do, what tools do you use?