Comment by k-mcgrady

United is clearly very wrong here and treating their customers poorly. But, and I'm sure this is going to be an unpopular opinion, who sends a 10 year old across the country on a plane alone? I wouldn't send a 10 year on a 30min bus ride alone. I understand United offers a service to make this possible but it seems like a ridiculous thing for a parent to take advantage of. Maybe it's a cultural difference and this is common in the US (is it?) but I don't know anyone who would even consider doing it.