Comment by paxys

The latest dark pattern in all these apps is that they will mess up your order/ride and then "refund" you in the form of account credit. There's no way to actually get your money back. Trying to contact support results in an endless loop of help screens and chatbots. If you are able to figure out the magic combination of options that will get you to a support agent they will say "sure we will refund your money" but that is still only going to your app account. The last time I had an issue I literally had to ask them 3 times "I want you to confirm that you are refunding my credit card the amount it was charged" for them to finally agree to it. It is crazy what they can get away with.