I know nothing about Gumroad's story or the CEO or any drama around it but I will say this.
I had someone once give me an affiliate link for Gumroad and I got credited a sale.
Gumroad wouldn't let me accept payment for it in a way that was reasonable for $17.
It first asked me for basic information like my name. Then it asked me for my address. Then it asked me for the last 4 of my social security number. Then it asked me for my full social security number along with uploading my driver's license or passport. All through out this process is was slowly collecting my personal information 1 form at a time and it was positioned where it didn't seem like it ever needed more than the single piece of info it asked for. Every time I submit 1 piece of information it said it failed to verify my account but never said why then asked for more.
I asked them for documentation or compliance reports on how my data was going to be stored and they ignored my support request.
I waited over 2 weeks for a response while asking following ups and got no reply. I stopped providing information after the last 4 of my social.
I decided to take a shot and emailed the CEO. In a few hours he personally Zelle'd me the amount with no questions asked and adjusted my account on Gumroad to reflect that. I don't know what to make of this, but it was disappointing I had to email the CEO to get $17 but he was very reasonable about it.
I had someone once give me an affiliate link for Gumroad and I got credited a sale.
Gumroad wouldn't let me accept payment for it in a way that was reasonable for $17.
It first asked me for basic information like my name. Then it asked me for my address. Then it asked me for the last 4 of my social security number. Then it asked me for my full social security number along with uploading my driver's license or passport. All through out this process is was slowly collecting my personal information 1 form at a time and it was positioned where it didn't seem like it ever needed more than the single piece of info it asked for. Every time I submit 1 piece of information it said it failed to verify my account but never said why then asked for more.
I asked them for documentation or compliance reports on how my data was going to be stored and they ignored my support request.
I waited over 2 weeks for a response while asking following ups and got no reply. I stopped providing information after the last 4 of my social.
I decided to take a shot and emailed the CEO. In a few hours he personally Zelle'd me the amount with no questions asked and adjusted my account on Gumroad to reflect that. I don't know what to make of this, but it was disappointing I had to email the CEO to get $17 but he was very reasonable about it.