There's a difference between contempt (i.e. "users are stupid") and realism, though. And realism can range from "users don't want to troubleshoot" to "some users are near-violently anti-tech and won't read errors", depending on context.
The unfortunate truth is that if you're doing B2C or even B2B outside of tech companies, the second one will often come up...
Bad devs exist. Bad users do too. Thing is, you can't usually fire the bad users.
The unfortunate truth is that if you're doing B2C or even B2B outside of tech companies, the second one will often come up...
Bad devs exist. Bad users do too. Thing is, you can't usually fire the bad users.