If you can bear with me while i attempt a synthesis here, I think this one line captures basically the entire dynamic, but the author seems to seriously underweight its explanatory value.
> The average student has seen college as basically transactional for as long as I’ve been doing this
It is a transaction. The number of students there because they want to learn a subject rounds to zero. A college degree (especially from good old State U) serves first and foremost as a white-collar job permit. The students (or their parents/lender/state) are purchasing the permit from the institution. They are the customer. Anything you, the employee, ask of them beyond the minimum to hold up the fig leaf is a waste of the students' time (from their perspective) and a violation of the implied terms of this transaction.
> The average student has seen college as basically transactional for as long as I’ve been doing this
It is a transaction. The number of students there because they want to learn a subject rounds to zero. A college degree (especially from good old State U) serves first and foremost as a white-collar job permit. The students (or their parents/lender/state) are purchasing the permit from the institution. They are the customer. Anything you, the employee, ask of them beyond the minimum to hold up the fig leaf is a waste of the students' time (from their perspective) and a violation of the implied terms of this transaction.