> the problem is trivially fixed by management by attaching tim’s name to any tickets he may have helped out on.
I don't think this comes even close to solving the problem. This in fact makes the problem worse, because a) you admit the metric is shit and does not reflect work, b) you opt to keep the bullshit metric but instead try to manipulate it to bump the score under some scenario. That's not desirable outcome by any metric.
In the end you're building up a system where everyone participating in it knows it's a fraude but just keep gaming it because they become too heavily invested in it.
I don't think this comes even close to solving the problem. This in fact makes the problem worse, because a) you admit the metric is shit and does not reflect work, b) you opt to keep the bullshit metric but instead try to manipulate it to bump the score under some scenario. That's not desirable outcome by any metric.
In the end you're building up a system where everyone participating in it knows it's a fraude but just keep gaming it because they become too heavily invested in it.