This is the correct takeaway from my comment. While kind of you, I wasn't fishing for a longer trial offer or even in the market for this solution. I was pointing out how a short trial preemptively narrows your top of funnel in terms of signup conversion. If you believe in your software/company, you should be prioritizing signups because you believe you will be able to convert them eventually.
If you give the user time to get through all of the integrations/setup steps, you should be even more confident in your ability to convert them as they're invested at that point.
If you're worried about the 'load' of a user on your SaaS, then you have bigger issues to solve because the unit economics of having a low usage/free tier user should be essentially free. If a user does require a lot of human touch/support during their trial, then I feel like you handle that manually on a case by case basis. It's likely going to be rare and you can decide how to handle (eg. talk to them about paying for support / moving to a paid plan / etc). I tend to believe you're missing out on the learning and feedback loop from these types of users even if you perceive them as unprofitable or what have you.
If you give the user time to get through all of the integrations/setup steps, you should be even more confident in your ability to convert them as they're invested at that point.
If you're worried about the 'load' of a user on your SaaS, then you have bigger issues to solve because the unit economics of having a low usage/free tier user should be essentially free. If a user does require a lot of human touch/support during their trial, then I feel like you handle that manually on a case by case basis. It's likely going to be rare and you can decide how to handle (eg. talk to them about paying for support / moving to a paid plan / etc). I tend to believe you're missing out on the learning and feedback loop from these types of users even if you perceive them as unprofitable or what have you.