Sounds like normal support work not sure why that's affecting morale.
It's normal in any kind of system to also cover issues.
Yes, at some point you might want to have a customer support / customer success later to at least triage them, but that makes more sense as you get bigger not when you are small.
I actually like having discussions on support days with customer. Yes, sometimes they're more annoying but it's direct feedback of people trying to use your software.
It's normal in any kind of system to also cover issues.
Yes, at some point you might want to have a customer support / customer success later to at least triage them, but that makes more sense as you get bigger not when you are small.
I actually like having discussions on support days with customer. Yes, sometimes they're more annoying but it's direct feedback of people trying to use your software.