"He and Gawker’s Scott Kidder then got on the phone with contacts at Google and Twitter trying to help me put the brakes on."
Of all the issues surrounding this event, this one concerns me most. Most users would not be able to escalate like this. Hosted services need to be providing this level of support to all customers 24/7/365 - or at least offer it as a premium option.
Of all the issues surrounding this event, this one concerns me most. Most users would not be able to escalate like this. Hosted services need to be providing this level of support to all customers 24/7/365 - or at least offer it as a premium option.