The problem with any tool like this is that people are often _terrible_ at knowing how to clearly explain what it is they want/what their actual issue is.
Key example: "login is broken!" Could be the captcha didn't load, captcha was blocked by their ad blocker, they are rate limited, they used the wrong email, they used the wrong password, they don't have an account, they aren't on the right website, etc.
Key example: "login is broken!" Could be the captcha didn't load, captcha was blocked by their ad blocker, they are rate limited, they used the wrong email, they used the wrong password, they don't have an account, they aren't on the right website, etc.