Comment by yet-another-guy

Interesting perspective on this beaurocratization of existing processes. Seems way an overkill, but if it gets into the so-beloved quantitative aspect of impact it can work I suppose. In my context, I'm not sure that the interactions I have are so structured that I can basically run a "ticket center" with a log of all small help I give around. Also, it's a bit unpredictable and if I'm just reached out occasionally it becomes hard to commit into a metric like "x tickets per quarter".