We've been overdue on something like this, but a public notice would have left us moving to a competitor.
It's easy for it to happen if a colleague is away for a month, or has left, and the bill isn't being seen by anyone. Do you read (do you even receive?) out-of-office replies to your invoices?
Of course it shouldn't be on an individual's email, but with annual billing it's easy to overlook.
It's easy for it to happen if a colleague is away for a month, or has left, and the bill isn't being seen by anyone. Do you read (do you even receive?) out-of-office replies to your invoices?
Of course it shouldn't be on an individual's email, but with annual billing it's easy to overlook.