Comment by debarshri

One of the usecases that is relevant for us is supporting other companies over call. Zoom and team are built from meetings but not for support.

Key things for support are:

1. Ability to share access to the customers machine with out any hassle and easy acknowledgement for sharing access

2. Recordings and summarirs automatically gets added to tickets and issues

3. Playbooks are handy for the support engineer during the call