Airlines do it too. One dark pattern I experienced during Covid was that the airline call system was automatically set to hang up after 30 minutes. If you were lucky you'd get to speak to a representative at around minute 25, but never get your ticket rebooked.
Airlines do it too. One dark pattern I experienced during Covid was that the airline call system was automatically set to hang up after 30 minutes. If you were lucky you'd get to speak to a representative at around minute 25, but never get your ticket rebooked.