Comment by jemfinch

My experience has been the opposite. The number of customer service representatives I speak with that simply can't comprehend the NATO phonetic alphabet never ceases to surprise me, somehow. More than half the time I'm nearly finished with my last name ("foxtrot india november charlie hotel...") when my interlocutor just says "whoa whoa whoa, what?" and I have to fall back to the annoyingly slow and frustrating "eff as in foxtrot..." form while effortfully disguising my palpable disappointment. It's just one more way for humanity to disappoint me.