If the hardware requires software that is not available for self service, then the customer is entitled for full refund at any time.
In other words if the hardware is just an accessory for providing service through software then the money the user pays for the hardware should be considered a refundable deposit.
If the hardware requires software that is not available for self service, then the customer is entitled for full refund at any time.
In other words if the hardware is just an accessory for providing service through software then the money the user pays for the hardware should be considered a refundable deposit.