No part of Mountain View is set up to handle the queue of customers of Google seeking restitution. Other major corporates have this problem too. You don't fix the problem with your gas account overcharging by going to the Exxon head office.
Google is a bit of a shit company when it comes to customer service, but suggesting you can front into their space to get it addressed is really not ok.
The problem is the lack of a real service you really can approach. Not, that they wind up needing rent-a-cop in the lobby.
If people casually recommend simply visiting the campus of Apple, Meta, Google to get customer disputes settled, then its a low bar prediction it's going to get bad.
Google is a bit of a shit company when it comes to customer service, but suggesting you can front into their space to get it addressed is really not ok.
The problem is the lack of a real service you really can approach. Not, that they wind up needing rent-a-cop in the lobby.
If people casually recommend simply visiting the campus of Apple, Meta, Google to get customer disputes settled, then its a low bar prediction it's going to get bad.