Consumer protection laws. Almost every company has known issues with it. But consumers should have boundaries for what's acceptable and what crosses the line. And those boundaries are set by consumer protection laws.
If every wronged customer can sue the seller due to a clear breach of the law, then the seller/manufacturer quickly falls in line and stops being a nuisance to society.
If every wronged customer can sue the seller due to a clear breach of the law, then the seller/manufacturer quickly falls in line and stops being a nuisance to society.