I confess this line always upset me. It is cute, but it directly points to the idea that the main recourse for a mistake is to take umbridge with an individual that must have obviously been wrong.
No. If a mistake is made and it impacts people, take action to make the impacted people whole and change the system so that a similar mistake won't be made again. If you want, you can argue that the system can be held accountable and changed.
Further, if there is evidence of a bad actor that is purposely making choices that hurt people. Take action on that. But accountability of actors in the system is almost certainly immune by policy. And for good reason.
No. If a mistake is made and it impacts people, take action to make the impacted people whole and change the system so that a similar mistake won't be made again. If you want, you can argue that the system can be held accountable and changed.
Further, if there is evidence of a bad actor that is purposely making choices that hurt people. Take action on that. But accountability of actors in the system is almost certainly immune by policy. And for good reason.