> It gives us 50x better engagement than email and 8x better response times to customers.
Does it mean that it forces the customers to send 50 messages instead of a single mail message?
> However, developers hate email.
Always feels awkward when there are general statements about the group you belong to, which are certainly false at least for you, and possibly for most others you know in that group.
If anything, I would expect developers to dislike a web chat, as tech-savvy people generally seem to prefer more lightweight and customizable options.
> That context helps Railway Engineers deliver a truly first class support experience.
Much of the post reads like a rather annoying advertisement.
I was curious why it was a problem to support thousands of customers in the first place, and looks like the issues were in combining conversations over different communication channels, and that a single overloaded person used to create those Slack chats.
Does it mean that it forces the customers to send 50 messages instead of a single mail message?
> However, developers hate email.
Always feels awkward when there are general statements about the group you belong to, which are certainly false at least for you, and possibly for most others you know in that group.
If anything, I would expect developers to dislike a web chat, as tech-savvy people generally seem to prefer more lightweight and customizable options.
> That context helps Railway Engineers deliver a truly first class support experience.
Much of the post reads like a rather annoying advertisement.
I was curious why it was a problem to support thousands of customers in the first place, and looks like the issues were in combining conversations over different communication channels, and that a single overloaded person used to create those Slack chats.