I think the chat interface is bad, but for certain things it could honestly streamline a lot of mundane things as the poster you're replying two stated.
For example, McDonald's has heavily shifted away from cashiers taking orders and instead is using the kiosks to have customers order. The downside of this is 1) it's incredibly unsanitary and 2) customers are so goddamn slow at tapping on that god awful screen. An AI agent could actually take orders with surprisingly good accuracy.
Now, whether we want that in the world is a whole different debate.
For example, McDonald's has heavily shifted away from cashiers taking orders and instead is using the kiosks to have customers order. The downside of this is 1) it's incredibly unsanitary and 2) customers are so goddamn slow at tapping on that god awful screen. An AI agent could actually take orders with surprisingly good accuracy.
Now, whether we want that in the world is a whole different debate.