AWS support in general is extremely good in my experience. (We pay for whatever the tier below Enterprise is called, I think it costs 10% of your spend)
I’ve been on 4 hour screenshare with AWS engineers working through some infrastructure issues in the past, and we only spend $100k/yr.
Even at the $100k/yr spend level, AWS regularly reaches out with offers to try new services they’re launching for free. We’ve said “sure” a couple times, and AWS shows up with 4-6 people on their end of the call (half of them engineers).
In the past 10 years, we’ve had maybe 2-3 emergency issues per year, and every time I’m able to get a really smart person on a call within 5 minutes.
This is the #1 thing I’d be concerned about losing if we did colo or bare metal with cheaper providers.
I’ve been on 4 hour screenshare with AWS engineers working through some infrastructure issues in the past, and we only spend $100k/yr.
Even at the $100k/yr spend level, AWS regularly reaches out with offers to try new services they’re launching for free. We’ve said “sure” a couple times, and AWS shows up with 4-6 people on their end of the call (half of them engineers).
In the past 10 years, we’ve had maybe 2-3 emergency issues per year, and every time I’m able to get a really smart person on a call within 5 minutes.
This is the #1 thing I’d be concerned about losing if we did colo or bare metal with cheaper providers.