Comment by gruez

Seems like you don't really have any issue with the underlying business decision (ie. pushing a high usage customer to a higher tier plan) and are only upset about the wording the salesperson used. All the points you've made applies to ISPs as well. Most neighborhoods are probably provisioned well enough that a single customer saturating their 1gbit connection isn't going to bring the network down to its knees, but that doesn't mean ISPs aren't justified in pushing such customers to a higher tier offering (eg. dedicated circuit).