As someone who works for a local government bureaucracy - not caring is a coping mechanism because if you let every sub-optimal thing bother you then you'd just burn out. Very few jobs are structured in a way that those directly involved can determine how things are done so there is no real value in caring about how long a process takes. Where people have some agency you might be surprised how much people do care even in relatively low paying bureaucratic jobs.
In a similar way, many of us walk past multiple homeless people every day. Do you not care about them? Well, in an abstract sense yes of course but as there's not a lot you can do about it right now you evolve an indifference to it.
In a similar way, many of us walk past multiple homeless people every day. Do you not care about them? Well, in an abstract sense yes of course but as there's not a lot you can do about it right now you evolve an indifference to it.