Comment by augbog

100% agree. I remember I had an on-call and our pagerduty started going off for a SEV-2 and naturally a lot of managers from teams that are affected are in there sweating bullets because their products/features/metrics are impacted. It can get pretty frustrating having so many people try to be cooks in the kitchen. We had a great manager who literally just moved us to a different call/meeting and he told us "ignore everything those people are saying; just stay focused and I'll handle them." Everyone's respect for our manager really went up from there.