While this did happen and obviously isn’t great, there’s a more skeptical side too.
The ‘trapped’ man is the CEO of an AI consulting firm. He posted the video to linked in, didn’t press the abort button, and had a relatively successful customer support experience (5 minutes delayed and not charged for the trip). Apparently he is using a PR firm to handle questions.
Make of that what you will. Waymo can clearly do better, although for what it’s worth — my worst uber experiences have been much worse than this (legitimately unsafe driving decisions).
The ‘trapped’ man is the CEO of an AI consulting firm. He posted the video to linked in, didn’t press the abort button, and had a relatively successful customer support experience (5 minutes delayed and not charged for the trip). Apparently he is using a PR firm to handle questions.
Make of that what you will. Waymo can clearly do better, although for what it’s worth — my worst uber experiences have been much worse than this (legitimately unsafe driving decisions).