Yeah, but you are, at least seemingly, missing the point: the scripts he was referring to in context weren't the legal disclosures but the sales tricks that were handed to them to use. He is pointing out that the 'elite' saleswoman wasn't better at strategy or sales tricks, but was effective because she made them feel good.
Yeah, but you are, at least seemingly, missing the point: the scripts he was referring to in context weren't the legal disclosures but the sales tricks that were handed to them to use. He is pointing out that the 'elite' saleswoman wasn't better at strategy or sales tricks, but was effective because she made them feel good.