There is a huge spectrum from no proposal at all to a magic bullet on a silver platter. To some extent, the default and implicit proposal is: "You should something about it!". Which is markedly worse than "_We_ should do something about it.", and worse still than "Let's do something about it, here's how I can help..."
Some other useful intermediate proposals include:
- "Allow me and my team time to investigate a solution."
- "I've organized my complaints into requirements for a solution. Please identify an expert to solve the problem."
- "I've socialized these problems with ${people}, I recommend you speak to ${person} about ${topic} for next steps."
Having said that, I agree that complaints can be counted as "votes" for which problems to solve in the future. The problem is that they are not one complaint = one vote. At the very least, the complainer's role and responsibilities need to be accounted for within the scope of the larger organizational goals.
Some other useful intermediate proposals include:
- "Allow me and my team time to investigate a solution."
- "I've organized my complaints into requirements for a solution. Please identify an expert to solve the problem."
- "I've socialized these problems with ${people}, I recommend you speak to ${person} about ${topic} for next steps."
Having said that, I agree that complaints can be counted as "votes" for which problems to solve in the future. The problem is that they are not one complaint = one vote. At the very least, the complainer's role and responsibilities need to be accounted for within the scope of the larger organizational goals.