Operational maturity - small-to-medium sized businesses will often treat things like their oncall as an afterthought as they grow, leading to every team doing things differently & chronically burnt out individual "heroes" taking on too much of the burden.
Large corporations are able to allocate dedicated FTEs to tackle this and standardise their processes around best practices. Things like the ability to staff "follow-the-sun" rotations that just aren't feasible at smaller scales.
I'm building Rezible (https://github.com/rezible/rezible) to address this. The aim is to provide an "oncall on rails" experience for teams, with best practices encoded into the product for engineers to follow.
Large corporations are able to allocate dedicated FTEs to tackle this and standardise their processes around best practices. Things like the ability to staff "follow-the-sun" rotations that just aren't feasible at smaller scales.
I'm building Rezible (https://github.com/rezible/rezible) to address this. The aim is to provide an "oncall on rails" experience for teams, with best practices encoded into the product for engineers to follow.