> "Our customers prefer the product works over getting a new feature, so let's ensure that at any cost"
Do they, though? If a competitor launches a feature that all your customers want and start to switch to benefit from it, what are you going to do? Show burn-down charts of your bug backlog?
Do they, though? If a competitor launches a feature that all your customers want and start to switch to benefit from it, what are you going to do? Show burn-down charts of your bug backlog?