"Businesses will lie to customers and regulators as much as they're allowed to get away with because it's good for profits."
Either the customer or regulator needs to hold companies to account. In an industry that is a natural monopoly like last-mile internet delivery, then regulators need to step in and work hard to structure the market such that it actually functions properly, with as much competition as possible.
In Australia this had the government own the wires, which rented the capacity to companies, that sold internet service to consumers. An actual functioning market with competition, instead of one company owning all the wires for a town/city/state, refusing to rent them to anyone else, and charging sky high rates.
Either the customer or regulator needs to hold companies to account. In an industry that is a natural monopoly like last-mile internet delivery, then regulators need to step in and work hard to structure the market such that it actually functions properly, with as much competition as possible.
In Australia this had the government own the wires, which rented the capacity to companies, that sold internet service to consumers. An actual functioning market with competition, instead of one company owning all the wires for a town/city/state, refusing to rent them to anyone else, and charging sky high rates.