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Comment by nikkwong

My family had starlink installed at a remote house we own for internet access. While we could get it up and running, the connection wasn't reliable and we encountered many issues. When we tried to contact Starlink for help, support was non-existent; sent us to multiple dead ends, and often wasted our times with repairs promised weeks into the future, over and over, which never surfaced. After 8 months of pain, we ended up getting rid of it and moving back to our 6mbps.

Starlink is like Elon's other companies. Engineering marvels—where the customer's are merely an annoyance and the means to an end. They are basically hostile to the customer every step of the way; and from what I've seen from Elon—I think this attitude comes right from the top.

parent nikkwong 1 year ago

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