> Our communications product coordinates transactional emails/sms with retries ensuring sent at an ideal local time and in the local language.
The ideal time is immediately after the payment fails. My bank would tell me about the failed payment immediately, and it would be useful to have a way to fix it without having to wait until whichever hour makes people 0.001% more likely to open e-mails.
I want e-mails in the same language as I use the service in, from the same e-mail server that already sends me transactional e-mails, and with the message content written by the people behind the service. An e-mail in the wrong language may be misunderstood or interpreted as a scam. An e-mail from a different server may end up in the spam folder.
Seeing your pricing should not require filling out a long survey and an e-mail address.
All in all, is it really a product? It seems like a feature that the payment providers would already offer, or maybe a slight improvement upon it.
The ideal time is immediately after the payment fails. My bank would tell me about the failed payment immediately, and it would be useful to have a way to fix it without having to wait until whichever hour makes people 0.001% more likely to open e-mails.
I want e-mails in the same language as I use the service in, from the same e-mail server that already sends me transactional e-mails, and with the message content written by the people behind the service. An e-mail in the wrong language may be misunderstood or interpreted as a scam. An e-mail from a different server may end up in the spam folder.
Seeing your pricing should not require filling out a long survey and an e-mail address.
All in all, is it really a product? It seems like a feature that the payment providers would already offer, or maybe a slight improvement upon it.