You don’t lose many customers - because they’re not required to light a huge “ice cream machine broke” before you get in the drive thru. And once you’re in line and ordering you’re unlikely to cancel just because the machine broke.
I’ve even had the app be wrong and let you order an ice cream when it doesn’t exist - then they lose money giving you a more expensive substitute.
I’ve even had the app be wrong and let you order an ice cream when it doesn’t exist - then they lose money giving you a more expensive substitute.