Before a post like this, I would like to see that the poster has first made their complaint to the company and offered them a chance to make it right. I don't see that here.
And then there's the fact that the poster is using a 1 hour old HN account with zero history to establish their credibility.
And then there's the fact that the poster is using a 1 hour old HN account with zero history to establish their credibility.