That seems strange. There should be a portal for the credit card somewhere.
Anyways. Remember, you are in charge. You can always say you need to hang up and call the branch. If the service issue is serious, it can be handled at the branch or via an officially published bank phone number.
Anyways. Remember, you are in charge. You can always say you need to hang up and call the branch. If the service issue is serious, it can be handled at the branch or via an officially published bank phone number.
Trust no inbound call.