This spring our one year old de-humidifier died. The manufacturer would send you a new replacement unit, but first you had to leave a review of the new unit. After the review was submitted, they would send you an Amazon gift card with the replacement value. So the old units that died never get a 1 star, and the new units being "sold" are getting 5 stars.
I guess it is still better than most companies that will find whatever reason they can not to replace faulty equipment.
I guess it is still better than most companies that will find whatever reason they can not to replace faulty equipment.