> Because those same humans have made it so that they cannot be reached, do not have to care about your problems, and do not have to ever deal with any level of accountability for the real human distress they have caused by building systems in a way that permits a user to be locked out without recourse.
As a former Googler: no, it's because Google policy forbids employees from helping others, if it's not going through proper customer support channels. For privacy and privacy liability reasons. Yeah, it sucks when a friend asks you to look into something and the only thing you can do without risk getting fired is saying "talk to customer support."
As a former Googler: no, it's because Google policy forbids employees from helping others, if it's not going through proper customer support channels. For privacy and privacy liability reasons. Yeah, it sucks when a friend asks you to look into something and the only thing you can do without risk getting fired is saying "talk to customer support."