I realise this topic has been covered repeatedly but considering it from another angle:
As an engineer employed by third party companies using AWS, this doesn't look good. I don't care if the support people are in an office. I do care if they're available and know what they're doing. There are other cloud providers available. For new entrants, what's Amazon's unique selling point?
As an engineer employed by third party companies using AWS, this doesn't look good. I don't care if the support people are in an office. I do care if they're available and know what they're doing. There are other cloud providers available. For new entrants, what's Amazon's unique selling point?